browse
-
Occasionally, packages are returned to us as undeliverable.
- A package might be returned as undeliverable for several reasons:
- The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us. Double-check the address carefully when placing your order.
- If an incorrect shipping address was provided in your order and the order had shipped, please submit a ticket through our Contact Form page so we can evaluate if sending a replacement is possible. However, please note that itβs not guaranteed as all sales are final and refunds can not be granted.
- If an incorrect shipping address was provided in your order and you contacted us before the order shipped submit a ticket through our Contact Form page so we can check on what would be the best approach to resolve the issue and make things right!
-
- If it's just a spelling mistake, e.g., Loa Angeles, CA, 90210, there's a high chance your local post office would be able to still identify the correct shipping address. Please contact your local post office for further assistance.
- If the street name, zip code, and/or city are incorrect, we will contact your local post office on your behalf to make the necessary corrections. If no longer possible, we will send a replacement.
-
- Our system doesn't recognize the way an address was entered, or the package was assigned to a carrier that can't deliver to that address.
- You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier responsible for delivery may be subject to specific restrictions.
- The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can't successfully deliver your package, they'll return it to us.
- The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake.
- We can't re-ship orders that carriers return to us as undeliverable due to the reasons above except for clause 1.1.3 above. If you still want to purchase the same item/s, place a new order on our website.
- A package might be returned as undeliverable for several reasons:
WE'RE HERE TO HELP!
Please allow us to further assist you if you have any other questions or concerns! Click here to submit a ticket and you should get a response within 24-48 business hours.