I have not received my order and it's already beyond the delivery timeframe

Late Deliveries

1. Most packages arrive on time. Orders sometimes show up after the estimated delivery date.
   1. Possible reasons for late delivery include the following:
      1. Incorrect address or missing apartment, building, floor, or unit number.
         1. If you've provided us with the correct shipping address as shown in the Order Confirmation we emailed you, please check Shipping and Delivery.
         2. If you've provided us with the incorrect shipping address as shown in the Order Confirmation we emailed you, we will no longer be able to correct the shipping address for you.
            1. Please contact your local post office to make the correction. We've compiled some of the Carrier Contact Information here.
      2. Severe weather conditions
         1. Unfavorable weather conditions like storms, tsunamis, tornadoes, snowstorms, heat waves, etc can invariably cause delivery delays. Just like any other company, couriers also have trouble delivering their products during such bad weather. You can stay updated on the weather through local news channels. If your local post office is reporting an inclement weather condition, there is a higher chance of your delivery being later than usual. We ask for your kind understanding on this unfavorable matter.
      3. International customs procedures
         1. If your parcel is stuck in your country's customs due to clearance delay, we humbly ask that you give your customs a chance to finish the clearance of your package.

WE'RE HERE TO HELP!

Please allow us to further assist you if you have any other questions or concerns! Click here to submit a ticket and you should get a response within 24-48 business hours.